Refund policy

7-Day Return & Refund Policy

Effective Date: [Add Date]
Store: Royaledgemart.co.in

At Royaledgemart.co.in, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the terms below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition.

  • The product has all original tags, labels, packaging, and accessories.

  • The item is not listed under our non-returnable items (see section 7).

  • A valid proof of purchase (order ID, invoice) is available.

2. Return Process

To initiate a return:

  1. Contact us at [Add your support email/phone] within 7 days of delivery.

  2. Provide your order ID, product details, and reason for return.

  3. Our support team will review your request and provide return instructions.

  4. The item must be shipped back only after receiving confirmation from us.

3. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will arrange a free pickup or reimburse shipping charges.

  • If the return is due to personal reason (e.g., change of mind, wrong size/color ordered), the customer may be responsible for return shipping costs.

4. Inspection & Approval

Once we receive the returned item:

  • It will undergo a quality inspection.

  • If approved, we will process your refund or replacement.

  • If the product fails the quality check, the return may be rejected, and the item will be shipped back to you.

5. Refund Policy

Refunds are processed as follows:

  • Refunds will be issued to the original mode of payment (UPI, card, wallet, etc.).

  • If the original payment method is unavailable, we may issue a store credit or bank transfer refund.

  • Refunds may take 5–10 business days to reflect in your account after approval.

6. Replacement Policy

  • You may request a replacement instead of a refund, subject to product availability.

  • If the replacement item is unavailable, a refund will be issued.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personal hygiene items (e.g., grooming tools, innerwear, cosmetics)

  • Perishable goods

  • Digital products

  • Gift cards or discount vouchers

  • Items marked as "Non-returnable" on the product page

  • Clearance or final-sale items

8. Order Cancellations

  • Orders can only be canceled before they are shipped.

  • Once the order is dispatched, cancellation is not possible; however, you may request a return after delivery.

9. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 24–48 hours of delivery.

  • Provide images or videos for verification.

  • We will arrange a free replacement or full refund.

10. Contact Us

For return or refund assistance, reach out to us:
📧 Email: [narajubatta@gmail.com]
📞 Phone/WhatsApp: [8499824716]
🌐 Website: www.royaledgemart.co.in